Refund Policy

At LUNAVEXIONA, we are committed to delivering high-quality digital services with transparency and fairness. This Refund Policy outlines the eligibility criteria, process, and conditions for requesting refunds for services purchased through lunavexiona.pro.

Effective Date: May 13, 2026

1. Eligible Items

Refunds may be granted for the following eligible services:

  • Unused digital service packages purchased within the eligible timeframe
  • Subscription plans cancelled within the designated cooling-off period
  • Duplicate payments caused by technical or billing errors
  • Services not delivered according to the documented scope of agreement

2. Refund Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase or service activation. After this period, refunds may not be granted unless exceptional circumstances apply.

Subscription-based services must be cancelled prior to the next billing cycle to avoid automatic renewal charges.

3. Refund Procedure

To initiate a refund request, please follow these steps:

  1. Email our support team with your order reference number
  2. Provide a detailed explanation for the refund request
  3. Include any relevant documentation or transaction proof
  4. Allow up to 5 business days for review and response

Approved refunds will be processed using the original payment method within 7–10 business days.

4. Conditions

  • Services must not have been fully delivered or substantially completed
  • Refund requests must be submitted by the original purchaser
  • Accounts must be in good standing without policy violations
  • Any promotional credits applied may be deducted from the refund amount

LUNAVEXIONA reserves the right to decline requests that do not meet these conditions.

5. Non-Refundable Items

  • Completed or fully delivered digital services
  • Customized or bespoke service packages once initiated
  • Fees related to third-party integrations or processing
  • Renewed subscription charges after the billing date

Contact Information

LUNAVEXIONA

Email: [email protected]

Website: https://lunavexiona.pro

✉ Request a Refund